Returns & Exchanges
Purchases made on the Australian Olympic Team Shop e-commerce site (shop.olympics.com.au) may be returned by the customer for any reason within 30 days of shipment if un-washed, un-worn and in new condition with all original components and tags still intact. The Australian Olympic Team Shop does not cover return shipping costs or services. All returns must be accompanied by a completed Returns & Exchanges Form (link below). Refunds will be issued in the same form as the original payment within 14 business days from receipt, unfortunately we are not able to issue store credits.
To initiate your return/exchange request, please download the return/exchange form.
Please send returns to:
Australian Olympic Team Shop
C/O Velocity Brand Management
395 Pembroke Road,
To exchange an order, please return your original item (see “Returns”) and then place a new online order for a replacement item. By placing a new order immediately, your new product will arrive much faster.
Alternatively, you may wait until after your refund is processed (i.e., when your return product is received by our team) to place an exchange order.
What if my item is damaged or faulty?
In the unlikely event that you receive an item that is faulty or damaged, please Contact Us before you send back your item.