Returns & Exchanges
We are committed to providing you with a simple return process. Here are our simple rules of return:
- You have 30 days from purchase to return your item(s) back to our warehouse.
- Items were not Final Sale at the time of purchase.
- Item(s) must be in the original packaging which must be in original condition
- Item(s) must be unworn and unused with the original tags still attached.
All returns must be accompanied by a completed Returns Form (link below). The Australian Olympic Team Shop does not cover return shipping costs or services. We strongly recommend using a tracked and insured service to post with as goods remain the property of the customer until received into our facility. Refunds will be issued in the same form as the original payment within 14 business days from receipt, unfortunately we are not able to issue store credits.
To initiate your returns request, please download the returns form.
Please send returns to:
Australian Olympic Team Shop
C/O Velocity Brand Management
395 Pembroke Road,
To exchange an order, please return your original item (see “Returns”) and then place a new online order for a replacement item. By placing a new order immediately, your new product will arrive much faster.
Alternatively, you may wait until after your refund is processed (i.e., when your return product is received by our team) to place an exchange order.
What if my item is damaged or faulty?
In the unlikely event that you receive an item that is faulty or damaged, please Contact Us before you send back your item.