Frequently Asked Questions
Stock and Availability
Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.
Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. The Australian Olympic Committee at shop.olympics.com.au accept no responsibility for variances in colour or style due to the settings on the users monitor.
They reserve the right to alter without notice or prior warning, prices of products and conditions of sale.
How do I place an order?
Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:
- You have ordered the correct size for the product (if applicable)
- You are aware of the expected delivery dates for the product
- The desired quantity is correct
- You have read the Terms and Conditions
When you are ready to buy, simply click the 'Add to Basket' button on the product details page and then 'Confirm Order' button on the basket.
New Customers - If you are a new Customer then you will be taken through the order form in which you will be prompted to enter information such as your delivery address and name and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.
Existing Customers - If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.
Unfortunately we are not able to take orders over the phone or via mail.
Can I track my order?
Upon dispatch of your order, you will receive an email containing tracking details. Click the tracking link to follow the status of your order.
Where are you based?
Our warehouse is based in Sydney.
What are your shipping charges?
Standard shipping for orders within Australia is $10.
For all deliveries, we use Australia Post. The below times are from the date of dispatch. We aim to dispatch all orders within 21 business day from the date of order.
NSW/ACT 2 - 3 business days
QLD/VIC/SA 3 - 4 business days
WA/TAS/NT 5 - 7 business days
My Question is not answered here – how can I reach the Shop?
If you still have questions, please contact our customer service team via firstname.lastname@example.org or at +61 2 8367 6800.
What if I don’t like a product – or if it’s too big or too small?
All times are currently on final sale and returns will not be accepted until faulty.
Please see our Returns & Exchanges page for further details.
What are your order despatch timelines?
We aim to ship all orders within 14 business days. Please note that some items have an additional dispatch time added to them due to warehouse processes. Please check the 'Delivery' tab on the individual product page to see if the item has a longer dispatch time.
Please note that if you order an item which has a longer dispatch timeframe with any other products, your entire order will be held until all items can be fulfilled.
Upon dispatch of your order, you will receive an email containing tracking details.