Australian Olympic Team Online Shop

Shipping Guide

Shipping is charged at a flat rate regardless of the quantity or weight of the item(s) ordered.

Delivery times will differ depending on your delivery location. Please note the delivery times are calculated on business days (generally Monday–Friday, except holidays).

Should you have any questions please contact us via email at customerserviceaoc@vbmglobal.com 

How long will it take me to receive my order?

Orders are generally posted within 2 business days, and we will do everything we can to ensure all orders are posted out as soon as possible.

Location

Delivery Time

Australia2-7 Business Days
International10-20 Business Days

Can I Track My Order?

Once we despatch your order, we will provide you with full tracking details of your parcel.

What happens if I am not home to receive my parcel?

If you are not home to accept delivery of your order, the Courier or Australia Post will leave a card to organise a re-delivery or advise further instructions for collection. You will need to contact the appropriate courier to arrange this delivery.

Can I Change My Delivery Address?

No. Once you place your order, we automatically assign it to a freight company so communication updates from us are not possible.

Can I Have My Order Delivered To A Different Address From My Billing Address?

Yes. Simply add an additional address during checkout.

Can I Pick Up My Order?

We do not offer a collection service from our warehouse.

Insurance

All orders are fully insured and we will resend any order that is lost or damaged, free of charge. If your parcel is not delivered to you within 20 business days you can contact us at customerserviceaoc@vbmglobal.com to lodge an investigation.

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