Australian Olympic Team Online Shop

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Shipping Guide

Shipping is charged at a flat rate regardless of the quantity or weight of the item(s) ordered.

Delivery times will differ depending on your delivery location. Please note the delivery times are calculated on business days (generally Monday–Friday, except holidays).

Should you have any questions please contact us via email at customerserviceaoc@vbmglobal.com

Christmas Shipping

Our warehouse is doing its best to ensure all orders are processed and sent within 1 business day. Please be mindful that this is an extremely busy period and we will do whatever we can to ensure you receive your order before Christmas. However, once the parcel leaves our warehouse, it is then in the hands of the courier. AOC Online Shop cannot be held responsible for delays with courier companies.

The below cut-off dates are estimates that do not take into account any delays that courier companies may experience. For the best chances of receiving your order before Christmas, please order on or before the below dates. 

Australia
NSW, QLD, VIC & ACT - 15th Dec
NSW Rural, SA, NT & WA  - 14th Dec
All parcels are posted via Australia Post 'Standard'. Unfortunately we do not have an Express option.

International
New Zealand - 10th December
USPS International - 8th December

Christmas/New Year Warehouse Closure

Our warehouse will be closed from Friday 23rd December 2016 and will re-open on Monday 9th January 2017. Any orders placed during this time period will be processed and sent out once the warehouse re-opens. We apologise for any inconvenience caused. 
Furthermore, our Customer Service department will also be closed during this time period. All queries will be responded to once we are back in the office on Monday 9th January 2017.

How long will it take me to receive my order?

Orders are generally posted within 2 business days, and we will do everything we can to ensure all orders are posted out as soon as possible.

Location

Delivery Time

Australia2-7 Business Days
International10-20 Business Days

Can I Track My Order?

Once we despatch your order, we will provide you with full tracking details of your parcel.

What happens if I am not home to receive my parcel?

If you are not home to accept delivery of your order, the Courier or Australia Post will leave a card to organise a re-delivery or advise further instructions for collection. You will need to contact the appropriate courier to arrange this delivery.

Can I Change My Delivery Address?

No. Once you place your order, we automatically assign it to a freight company so communication updates from us are not possible.

Can I Have My Order Delivered To A Different Address From My Billing Address?

Yes. Simply add an additional address during checkout.

Can I Pick Up My Order?

We do not offer a collection service from our warehouse.

Insurance

All orders are fully insured and we will resend any order that is lost or damaged, free of charge. If your parcel is not delivered to you within 20 business days you can contact us at customerserviceaoc@vbmglobal.com to lodge an investigation.

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